Design Research | UX/UI
TRAVELDOC
Overview
International traveling with medical conditions can be a stressful and confusing endeavor. The amount of documents needed to get through customs, the language barriers between different countries, and the tedious work to make sure medications are legal in those countries makes planning to travel internationally become more of a chore.
Logo
Goal
The goal of this project was to make international travel with medical conditions less tedious and more organized.
Outcome
We created an app aimed towards creating a personalized medical itinerary that offers document organization, rules & regulations on medications, and mapped out emergency services.
Team Members
Esme Leija: Design Research, UX/UI Research, Prototyping, Social Media
Brenna Allen↗: Design Research, UX/ UI Design, Motion Graphics
Kayla Beltran↗: Design Research, UX/ UI Design, Prototyping
Komal Bhakta↗: Design Research, Trademark, Iconography, UX/UI Design
Hope Vandiver↗: Design Research, UX/ UI Design, Prototyping, Social Media
Initial Problem Discovery
One of our designers has medical needs, and has personal experience with the frustrations of traveling internationally with her condition. We decided to look into this problem and were immediately overwhelmed with the vast amount of information needed for people with medical needs to travel internationally.
Things we Have to Consider
Key Interview Quotes
“It’s always been difficult traveling to other countries with my medication because they are steroids. Some countries don’t allow them and it’s hard to find that information on the internet.”
Felix O’Hare | 67 Years old | Two Time Amputee
“I always have so many papers I have to keep track of for my medicine. That’s super overwhelming.”
Angie Lopez | 24 years old | Type 1 diabetic
“It’s stressful trying to communicate with people in other countries about my condition because we don’t speak the same language. “
Alan Turner | 42 years old | Tourette’s and Epilepsy
Key Interview Takeaways
A main similarity between all the people interviewed was the unease that the language barrier will impact their access to their medications and their prescriptions.
Document organization is a large pain point, the amount of different documents needed for international travel causes stress to the user.
Searching online for answers to their medical-travel related questions is overrun with different opinions that it becomes frustrating and confusing for the user.
Typography & Color Palette
User Flows
Our Mobile App
Creating an Account
During the creating of the account, user will add in their medical information. Starting with their medical condition(s) and any medication for it. Next, user can insert Insurance information. This app does not require user to have insurance, and this step can be skipped if needed. The last step in creating an account is adding an emergency contact.
Home Page/ Itinerary
App ask for permission to access location, for the purposes of our map and SOS function.
User can then add their trips by inserting destination and the dates of trip. When selecting their trip they can then add any events needed to prepare for trip, such as medical appointments. Some events may be added by app, such as updates in translated documents.
Documents
In the documents section, user can upload documents by either scanning them or importing them.
Documents can be kept organized with the use of folders. Our general folder contains the documents about user’s medical condition that can be applied to any destination. Because some countries hold different regulations, each trip has its own folder where specific documents can be kept.
Maps
The map section is to look for medical services, such as a doctor’s office, pharmacy, or a hospital. The locations of the services can be saved before user takes the trip in case of an unexpected event like loosing medications.
Rules & Regulations/ SOS
This section is where user can find the rules & regulations pertaining to each country. When you first click on this section, users' trips are displayed to easily check their information. If user is planning on going to a new destination, they can select to search for a country.
The app provides a list, if applicable, of medications that are prohibited, and the certifications needed. It provides informations on which vaccinations are required to enter the country and which ones are recommended.
Our SOS function is for emergencies. If the user starts to feel ill where their life may be in danger, they can press and hold the SOS button to alert local medical services.
Profile
In our profile section, user can view and edit the information that was provided during the creation of the account.
They can also quickly view saved locations here, instead of moving the map around.
Social Media
TravelDoc’s Instagram shares traveling tips and countries with more “relaxed” regulations. In here you can find testimonials on how the app has helped others.
What I learned
The subjects of this project were extremely complicated, not only did it deal with international travel but it also dealt with medical conditions. Both are things I had no personal experience, and so a lot of research had to be done. There were many trials and errors as we developed the app, and we really learned about having functionality over “aesthetics”. This app was a long process, but I am content with our solutions and how it would help others.
Further development
If there was more time for this project, we could go more in-depth into certain screens of our app. It would benefit us to have feedback screens to let user know when an action has been completed.
The social media could be expanded, and we could incorporate an bigger advertising campaign to reach the niche audience of our app.